Thank you for shopping with Alfavision. We strive to ensure you are completely satisfied with your purchase. However, if you need to return a product, please review our Refunds Policy below.
Refund Eligibility
- Damaged or Faulty Products:
- If you receive a product that is damaged or faulty, please notify us within 30 days of receipt.
- To request a refund, contact us through our designated “Contact Us” page with details and proof of the damage or fault.
- We will arrange for the return of the product and either provide a replacement or issue a refund.
- Incorrect Products:
- If you receive an incorrect product, please notify us within 30 days of receipt.
- Contact us through our designated “Contact Us” page with details of the incorrect item received.
- We will arrange for the return of the incorrect product and either provide the correct item or issue a refund.
- Change of Mind:
- If you change your mind about a purchase, you can return the product within 30 days of receipt, provided it is unused, in its original packaging, and accompanied by proof of purchase.
- Return shipping costs for change of mind returns are the responsibility of the customer.
- A 20% restocking fee will be deducted from your refund.
Refund Process
- Initiate a Return:
- Contact us through our “Contact Us” page to initiate a return. Provide your order number, the reason for the return, and any supporting documentation (e.g., photos of the damage).
- Return Authorization:
- Upon approval, we will provide you with a return authorization and instructions on how to return the product.
- Return the Product:
- Pack the product securely in its original packaging, including all accessories, manuals, and documentation.
- Ship the product back to us using a trackable shipping method. Ensure you obtain a proof of shipment.
- Refund Confirmation:
- Once we receive and inspect the returned product, we will notify you of the status of your refund.
- Approved refunds will be processed within 10 business days, and a credit will be applied to your original method of payment, excluding any applicable restocking fees and shipping charges.
Important Notes
- Packaging and Shipping Costs: Packaging and shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or faulty product).
- Handling Fees: Returns for change of mind are subject to a handling fee of $55 per order.
- Firmware Upgrades: If you attempt to upgrade the firmware with an incompatible region firmware and require us to reflash it, a fee of $180 (including GST) will be charged. This service is not guaranteed.
Contact Us
If you have any questions about our Refunds Policy, please contact us through our “Contact Us” page.
By shopping with Alfavision, you agree to our Refunds Policy. We reserve the right to amend this policy at any time, and your use of our services following any amendments will represent your agreement to be bound by these terms.
