Thank you for shopping with Alfavision. Our Dispatch & Deliveries Policy outlines the process and terms for shipping your orders to ensure a smooth and timely delivery experience.
Dispatch Times
- Order Processing:
- Orders are typically processed within 1-2 business days of receipt.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Dispatch Confirmation:
- Once your order has been dispatched, you will receive a dispatch confirmation email containing tracking information.
Delivery Times
- Standard Delivery:
- Delivery times vary depending on your location and the shipping method chosen at checkout.
- Standard delivery within Australia typically takes 3-7 business days from the date of dispatch.
- Express Delivery:
- Express delivery options are available at an additional cost.
- Express delivery within Australia typically takes 1-3 business days from the date of dispatch.
- International Delivery:
- International delivery times vary based on destination and shipping method.
- Please allow 7-21 business days for international deliveries from the date of dispatch.
Shipping Costs
- Domestic Shipping:
- Shipping costs for domestic orders are calculated at checkout based on the weight and dimensions of the package and the delivery location.
- International Shipping:
- Shipping costs for international orders are calculated at checkout based on the weight and dimensions of the package and the delivery location.
- Please note that international orders may be subject to additional customs duties and taxes, which are the responsibility of the customer.
Tracking Your Order
- All orders include tracking information. You will receive a tracking number in your dispatch confirmation email.
- You can track the status of your delivery through the shipping carrier’s website using the provided tracking number.
Delivery Issues
- Delayed Delivery:
- If your delivery is delayed, please contact us, and we will assist in tracking your order and providing an update on its status.
- Missing or Lost Packages:
- If your package is missing or lost, please contact us immediately.
- We will work with the shipping carrier to locate your package or arrange for a replacement or refund if necessary.
- Incorrect Address:
- Ensure that you provide the correct delivery address when placing your order.
- We are not responsible for orders delivered to incorrect addresses provided by the customer.
- If you realize that you have provided an incorrect address, please contact us as soon as possible. We will do our best to update the address before dispatch.
Damaged or Faulty Products
- If you receive a damaged or faulty product, please notify us within 30 days of receipt.
- Contact us through our designated “Contact Us” page with details and proof of the damage or fault.
- We will arrange for the return of the product and either provide a replacement or issue a refund.
Contact Us
If you have any questions or concerns about our Dispatch & Deliveries Policy, please contact us through our “Contact Us” page.
By shopping with Alfavision, you agree to our Dispatch & Deliveries Policy. We reserve the right to amend this policy at any time, and your use of our services following any amendments will represent your agreement to be bound by these terms.